Do you lack the time and resource you need to effectively manage your IT systems? Reliable IT support and systems are crucial for the day-to-day running of your business and must be managed properly.
At Cambridge Support, we take the stress out of managing your IT infrastructure by maintaining and managing your key systems to give you:
A fixed priced IT Support package – Designed just for you by understanding your needs and providing what you need
Open book and clear approach – Simple fixed price monthly fee for all your IT Support needs
Quick response and immediate access to ticket information – Our internal SLAs require us to deliver a first response immediately and planned response within 60 minutes
Manage your data, with included backup and server monitoring – Let us worry about your data while you focus on running your business
Unlimited Onsite support when you need it – If we can’t fix it remotely we will visit your office and resolve the issue. Again, this is included in the service at no additional cost
Choose Monthly, Quarterly or Yearly agreements to fit your needs – The choice is yours and there are no termination penalties in any way. We want you to use us because you want to and not because of a contract
FREE Audit and Consultation – Call us and find out more about our audit and consultation. If you can spare the time, we can visit you, or you’re welcome to come over to our offices in Cambridge and meet some of our team
Managed and controlled On-Boarding process – We are aware that changing IT service providers can feel complex. We will provide you your own on-boarding account manager who will deal with everything from talking to your current IT Support to migrating your services such as Office 365, G Suite, email, backups, domain names and so on
Going forward, on top of that we will assign you with a dedicated IT Account Manager who will provide you with a fully managed IT support service, which includes:
- An in-depth analysis of your current systems
- Unlimited technical support and maintenance
- IT Network Infrastructure
- Network monitoring
- Management of your third-party services
- Proactive network and server maintenance
- Hardware support
- Regular guidance and business IT strategy
Our team of IT experts work with a variety of technologies including Windows and macOS, providing support for any of your servers, desktops, laptops, tablets and smartphones. We can also manage your infrastructure, including your network equipment, email, cloud services and security.
To help you in choosing the best IT Support partner for your organisation. take a look at the article from Computer Weekly which you might find helpful.
To discuss our IT services in more detail, please get in touch with a member of the Cambridge Support team.